Policies

DELIVERY

Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify sales@everfan.com. You will receive an email or phone call from us to confirm your order.

PRICES, SHIPPING & HANDLING CHARGES

All orders are shipped FedEx Ground. We have established two rates for your convenience.  Standard (3-4 business days), Express (2 business days).  Rates are based off FedEx standards and are subject to change. For international orders, please call or email us directly. All Georgia residents will incur an 6.00% sales tax. Please contact sales@everfan.com if you have any questions.

PRODUCT AVAILABILITY

Although availability may be indicated on the Site, we cannot guarantee product availability and products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, you will be contacted directly by our sales staff.

RETURN POLICY  

NO REFUNDS. EXCHANGE ONLY.  We want you to be fully satisfied with every item you purchase from Everfan. If you are not satisfied with an item you have purchased, you may return it within 15 days of delivery for an exchange or store credit to be used in the future.The item must be returned in good condition, in original boxes and packaging, and with all paperwork, receipts and accessories to ensure credit. Purchased items are determined un-returnable if tags have been removed or damaged, or products are worn or have sustained damage by the customer.

MISSING ITEM

If an item ordered is not received in a shipment or is incorrect, please contact Everfan within 5 business days via phone, fax or email. The missing item(s) or incorrect item(s)  will be shipped as soon as possible following notification to Everfan.

All claims of missing or incorrect items will be investigated by Everfan LLC. and/or shipping providers. Everfan LLC. reserves the right to deny claims of missing or incorrect items based on the results of our investigation.  

Missing & incorrectly shipped items will be replaced with the identical item originally ordered, subject to availability.  Shipping will be paid for by Everfan LLC. for the replacement item as well as return shipping fees for the incorrect item. Choice of shipping method used to send any replacement or missing items will be at the discretion of Everfan LLC. Customer shipping fees to be reimbursed by Everfan LLC. must be pre-approved via email.  Under no circumstances will a refund be issued in the form of cash, check or credit.

In the case that product availability is an issue, a substitution or store credit for the missing items equal to the sale price of the item will be applied upon approval from the customer.