Refund policy

 

We want you to be fully satisfied with every item you purchase from Everfan. If you are not satisfied with an item you have purchased, you may return it within 15 days of delivery. You can receive a refund (we do not refund the return shipping cost). The item must be returned in good condition, in original boxes and packaging, and with all paperwork, receipts and accessories to ensure full credit. Purchased items are determined un-returnable if tags have been removed or damaged, or products are worn or have sustained damage by the customer.

Everfan reserves the right to charge up to a 25% restocking fee on all returns.

Any item that has been PERSONALIZED or CUSTOMIZED cannot be returned unless they are not made to the specifications of the order or arrive damaged. 

Missing Item?

If an item ordered is not received in a shipment or is incorrect, please contact Everfan within 5 business days via phone or email. The missing item(s) or incorrect item(s)  will be shipped as soon as possible following notification to Everfan. All claims of missing or incorrect items will be investigated by Everfan LLC. and/or shipping providers. Everfan LLC. reserves the right to deny claims of missing or incorrect items based on the results of our investigation. Missing & incorrectly shipped items will be replaced with the identical item originally ordered, subject to availability. Shipping will be paid for by Everfan LLC. for the replacement item as well as return shipping fees for the incorrect item. Choice of shipping method used to send any replacement or missing items will be at the discretion of Everfan LLC. Customer shipping fees to be reimbursed by Everfan LLC. must be pre-approved via email. Under no circumstances will a refund be issued in the form of cash, check or credit. In the case that product availability is an issue, a substitution or store credit for the missing items equal to the sale price of the item will be applied upon approval from the customer. If a substitution is not acceptable, then we will cancel the order and refund the purchase amount to the customer.